Refund policy

Therapist Life is operated by Growing Self Institute, LLC.

Made to order

Every Therapist Life item is made after you order it. Production takes 2 to 4 business days before your order ships. Because each item is made for you, we can’t offer returns, refunds or exchanges for size, fit, color or a change of mind. Please check the size guide on the product page before you order.

Damaged, defective, misprinted or wrong items

If your order arrives damaged, defective or misprinted, or you received a different item or size than you ordered, email support@therapist-life.org within 7 days of delivery. Include:

your order number
a photo that shows the problem (for a wrong size, include the size label)
a short description of what’s wrong

We’ll reply within 3 business days. If we approve your claim, we’ll refund the item. If you’d still like it, you’re welcome to place a new order. We may ask you to send the item back. If we do, we’ll email you return instructions. Please don’t send anything back before we’ve approved it.

Lost packages

If your tracking shows no movement, or your package hasn’t arrived 7 days after the estimated delivery date, email support@therapist-life.org with your order number. If the carrier confirms the package is lost, we’ll refund your order.

Cancellations

We can cancel an order only before production starts, usually within 2 hours of ordering. Email support@therapist-life.org right away with your order number. Once production starts, we can’t cancel or change the order.